My IT Journey: From Delivery Driver to Cloud Enthusiast ☁️

🚀 Breaking into IT (2021)

2021—the year I landed my first IT job. It was a helpdesk role at a mid-sized media company. My mindset? “Just get me in.” But getting there wasn’t random.

Before IT, I put in long hours as a delivery driver and worked in restaurant kitchens—where I learned the value of hard work. Later, as a Customer Service Administrator at The Little Foxes Club (funny name, I know—great place to work!), I picked up strong communication skills. Answering emails, handling calls, and dealing with people in person became second nature. I learned patience—especially when handling anxious or, let’s say, difficult customers.

💡 Always Focused on IT

✅ Passing certifications like COMPTIA A+ or Google Workspace Admin, see the certifications here
✅ Completing personal projects (my Linux setup became my playground AND see my personal projects on GitHub)
✅ Becoming the go-to tech guy for family and friends

Oh, and during COVID, I ended up doing something unexpected—teaching. I volunteered to help elderly people with basic computer skills and cybersecurity. Never thought I’d be a teacher, but I got good feedback (and patience became even more important!).

SSG IT Helpdesk: 3 Years of Growth 🖥️

I spent almost 3 years at SSG IT helpdesk. It was fun, busy, sometimes relaxed—I experienced it all. Since we worked in shifts, teamwork was crucial.

👨‍💻 My Progression to Team Leader

In my last year, I became the team leader of three other chaps. A few key things I accomplished:

🔹 Built new Windows images 🏗️
🔹 Automated repetitive tasks ⚡
🔹 Implemented a new ITSM system 🛠️
🔹 Negotiated the best price for this ITSM 💰
🔹 Handled tons of tickets and in-person requests 📞
🔹 And much more—everything you’d expect in an IT helpdesk role

☁️ The Cloud & DevOps Transition

No worries—I haven’t forgotten the goal. The sky is the limit! (Or should I say the cloud? 😆)

I was eager to develop more technical skills, and I loved configuring, organizing, and coding. So, I dove deep into:

✅ Google Cloud Platform (GCP) 🌍
✅ Infrastructure as Code (IaC) with Terraform 🏗️
✅ Automation & DevOps concepts 🔧

The time flew by when I immersed myself in Terraform and cloud engineering. There’s so much to learn, and tech is evolving daily. Exciting times ahead! 🚀 TBC…